- Postage & Returns
Postage & Returns
Postage can be a killer! So, to help with this cost, I cap all my Australian orders at $10, and subsidise each delivery. I do not charge postage by weight, as scrapbooking products are often light, but large!
If your order can fit in a 3kg Satchel, it will be sent Express Post. However, if your order does contain some 12x12 papers or items, these do not fit comfortably in this size, so will be sent Regular Post in a 5kg satchel. Both of these methods come with a tracking number.
I do try to get orders processed within 24 - 48 hours...
Due to the need for a post office visit for a quote and the increased cost of international shipping and paperwork, (and inevitable change to order - or cancellation), Scrap Matrix no longer accepts international orders.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.